Refund policy
All Sales Are Final!
Presley & Cash shop does not accept returns or exchanges. If you happen to receive a defective item, please reach out to us ASAP!
Please make sure everything on your order is correct. Our items are all made to order specifically for you! Once we receive the order, customers have 3 hours to change or cancel an item. After that timeframe, we cannot allow any changes on the order to be made!
If you have additional questions about our policies, please feel free to message us!
Washing Apparel
All clothing items should be washed cold INSIDE OUT and on a DELICATE washing cycle. Lay flat or hang to dry. Do not iron. This is to protect the quality of the design on your shirt or sweatshirt!
Failure to follow these instructions could result (although very rare) in the design on your item to flake off. These instructions are posted on every listing photo, listing description, and in my FAQ. Presley And Cash Shop is NOT responsible for customer's failure to follow these instructions. Absolutely no refunds or exchanges will be given because of this.
Custom Items
If a customer chooses a phrase or text color that we feel might not work, we will directly reach out via messages. If we do not hear back after (48) hours, the order will either be canceled or sent to print with the original order details.
We do not accept returns, exchanges, or allow refunds on these items as they are 100% made for the customer.
Personalization
As a small shop, we need you to fill out everything correctly in the personalization box.
We cannot be held responsible if you misspell your customization (Location, Last Names, Etc), or put an incorrect date.
If you do not specify a design color, we will reach out to you via email. If we do not have a response in 48 hours, your order will either be canceled or we will move forward with our default design colors.
If your personalization is unclear/uncommon and we have attempted to reach out to you with no reply, your order will be canceled.
Replacements for incorrectly filling out info in the personalization box will not be given. It is up to the customer to fill out the correct info and repurchase a replacement.
Receiving A Damaged Item/Incorrect Item
If you have received a damaged or incorrect item, we will gladly help the best we can to get you a replacement or a refund, but we must be contacted within (1) week of delivery at the latest. As a small business, we try our best to check everything before it leaves our warehouse, but mistakes can happen! We are always available via email.